This document sets out the shipping policy that applies to customers that make a purchase at Kustom Kreationz by Kila. If you have any questions, please contact our customer service team at firstname.lastname@example.org
Shipping Options & Delivery Costs
We offer the following shipping options - you will be asked to select a shipping method at checkout.
Free Standard shipping on US orders of $49 or more.
Insured Domestic Shipping and Handling of $4.95
Order Processing Time
Please allow 2-3 business days for processing.
Allow 2-3 days for shipping after processing.
Delivery Address & P.O. Boxes
Please note that we are unable to modify the delivery address once you have placed your order. Shipping is permitted to P.O. Boxes
Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.
Tracking Your Order
Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.
Returns, Refunds, and Exchanges
We want you to be completely happy with your purchase - please read our return & refund policy for detailed information about our processes.