Shipping policy

This document sets out the shipping policy that applies to customers that make a purchase at Kustom Kreationz by Kila. If you have any questions, please contact our customer service team at kila@kustomkreationzbykila.com.

We offer: 

Free Standard Shipping

Please allow 2-3 business days for processing.

Allow 3-4 days for shipping after processing.

Please note that we are unable to modify the delivery address once you have placed your order. Shipping is permitted to P.O. Boxes

Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.

Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.

We want you to be completely happy with your purchase - please read our return & refund policy for detailed information about our processes.