This document sets out the shipping policy for all purchases at Kustom Kreationz by Kila. For inquiries, contact our customer service team at kila@kustomkreationzbykila.com.
SHIPPING OPTIONS & DELIVERY COSTS
Free Standard Shipping on All Orders
ORDER PROCESSING TIME
Processing
2-3 business days
Shipping
3-4 days after processing
DELIVERY ADDRESS & P.O. BOXES
We ship to P.O. Boxes. Please note that delivery addresses cannot be modified once your order has been placed.
INTERNATIONAL ORDERS
Your package may be subject to import duties and taxes. As the customer, you are responsible for paying those fees. We recommend checking with your local customs office before placing an order, as these fees can sometimes be significant and we are unable to calculate them for you.
TRACKING YOUR ORDER
Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier's website.
IMPORTANT
RETURNS, REFUNDS, AND EXCHANGES
We want you to be completely satisfied with your purchase. Please read our return and refund policy for detailed information about our processes.
Thank you for choosing Kustom Kreationz by Kila.
We appreciate you supporting handcrafted, culturally-conscious home décor.
