If something is not right, I want to know. This page explains the return, exchange, refund, and damage process clearly so there are no surprises.
You have 30 days from the date your package is delivered to request a return or exchange. The delivery date is based on the carrier’s tracking confirmation, not the date you placed the order.
Because every KKBK piece is handled and finished with care, returned items need to come back in returnable condition. The details are below.
For standard returns or a change of mind, the customer is responsible for return shipping.
If the return is because of a KKBK error, a defective item, or the wrong item being sent, I will work with you to make it right.
Custom and personalized items are made specifically for you and are not eligible for standard returns.
If there is a defect or an error on my end, contact me. Custom does not mean you are stuck with a mistake that was not yours.
Returns need to be requested before anything is shipped back. Packages sent without return authorization may not be accepted.
Email kila@kustomkreationzbykila.com with your order number and the reason for the return or exchange.
I’ll review the request and send the return instructions and shipping address if the return is approved.
Return the item securely in its original packaging. A trackable shipping method is strongly recommended because KKBK cannot take responsibility for return packages lost in transit.
Once your return is received and inspected, you will be notified of the approval status.
If approved, the refund will be processed to your original payment method. Your bank or card provider may need additional time before the funds appear in your account.
The fastest way to get a different design or size is usually to return the eligible item, then place a new order once the return is accepted.
Prefer to discuss a direct exchange? Email kila@kustomkreationzbykila.com and I’ll work through the options with you.
Please inspect your order when it arrives. If something is damaged, defective, or you received the wrong item, contact me as soon as possible and include photos of the issue.
I would rather have the opportunity to fix a problem than have you quietly disappointed. Email kila@kustomkreationzbykila.com.
The following items are not eligible for standard returns:
If you are unsure whether your item qualifies, contact me before sending anything back.
• Items sent back without first requesting a return may not be accepted.
• Returns that do not meet the eligibility requirements may be refused.
• Questions about defects or workmanship? Contact kila@kustomkreationzbykila.com so the issue can be reviewed directly.
Send me your order number and what happened. I’ll help you figure out the next step.
Email Kila