OUR PROMISE / CRAFTSMANSHIP

If I made it wrong, I’ll make it right.

Every KKBK cover is made by hand. That means craftsmanship matters. This 60-day warranty covers defects in materials or workmanship that show up during normal use.

Handmade should still come with accountability.
THE WARRANTY WINDOW

60 days from delivery.

The warranty begins on the date your order is marked delivered by the shipping carrier and lasts for 60 days.

It is designed to cover problems that come from the way the piece was made—not normal wear, accidental damage, misuse, or changes made after you receive it.

The simple version: If the issue traces back to my materials or workmanship, I want the chance to fix it.
WHAT IS COVERED

Craftsmanship problems.

Examples of covered defects include:

  • Rhinestones or embellishments detaching during normal use
  • Fabric peeling, lifting, or separating from the base plate
  • Buttons or mosaic pieces detaching from the surface
  • Protective coating cracking, chipping, or failing prematurely
  • Base plate cracking under normal installation and use
  • Unexpected fading or discoloration caused by defective materials
  • Other manufacturing defects that affect the integrity or appearance of the cover
WHAT IS NOT COVERED

Damage that happens after the making.

The warranty does not cover damage caused by:

  • Improper installation or over-tightening screws
  • Drops, impact, crushing, or other accidental damage
  • Harsh cleaners, abrasive scrubbing, or misuse
  • Normal wear and tear from everyday use
  • Cutting, painting, or other alterations
  • Extreme heat, excessive moisture, direct sun, or outdoor exposure
  • Pet or child damage from chewing, scratching, or rough handling
  • Compatibility issues involving non-standard switches that were not confirmed before ordering
HOW TO FILE A CLAIM

Four straightforward steps.

02

Send clear photos.

Include close-up photos of the problem area and a full view of the cover. Good photos help me understand what happened quickly.

03

I’ll review it.

Claims are reviewed within 2 business days. I’ll let you know whether the issue is covered and whether the original cover needs to be returned for inspection.

04

Replacement time.

Approved warranty replacements are prepared and shipped within 3–5 business days. If a return is needed first, a prepaid label will be provided.

MY COMMITMENT

I care about what leaves my hands.

Handmade does not mean “perfect” in the factory-made sense. There can be tiny variations because a person made your piece—not a machine.

But there is a difference between a handmade variation and poor workmanship. If something is actually wrong, I want to know. I would rather have the chance to fix it than have you quietly disappointed.

File a Warranty Claim
ADDITIONAL TERMS

The fine print, in plain English.

Warranty period

60 days from the carrier-confirmed delivery date.

Proof of purchase

Your order number or purchase email is needed. If you cannot find it, reach out and I’ll help look it up.

Gifts

Gifted items can still qualify when the original order information can be verified.

Warranty resolution

Approved claims are fulfilled with a replacement of the same design when available. If it is unavailable, a comparable alternative or store credit may be offered.

One replacement per item

Each item is eligible for one standard warranty replacement. If the replacement itself has a workmanship defect, contact me so we can review it.

Custom orders

Custom pieces receive the same 60-day workmanship coverage. Design changes or change-of-mind requests are not warranty issues.

COMMON QUESTIONS

A few things people ask.

What if something happens after 60 days?

Reach out anyway. The formal warranty window is 60 days, but if you believe there is a genuine quality issue, I still want to hear about it.

Do I always have to send the defective cover back?

Not necessarily. Sometimes clear photos are enough. If I need the piece returned for inspection, I’ll provide instructions and a prepaid label.

How long does the process usually take?

Claims are reviewed within 2 business days. Approved replacements generally ship within 3–5 business days. Transit time comes after that.

Can I choose a different design instead?

Warranty claims are meant to replace a defective item, not function as a style exchange. If you want a different design, review the 30-day return policy.

What if I am not sure whether the damage is covered?

Send photos and ask. There is no downside to checking, and I would rather help you understand the issue than have you guessing.

What if my order arrives damaged?

Contact me as soon as possible with photos. Shipping damage is handled separately from normal wear, and I’ll work with you on the appropriate replacement or resolution.

Something not right?

Tell me. I want the chance to fix it.

Send your order number, a quick description, and clear photos of the issue.

Start a Warranty Claim